Return Policy

Return & Refund Policy

Thanks for shopping at ​Audio Xpress.
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange.


Returns

You have ​30 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.

  • Your item must be in the original packaging.

  • Your item needs to have the receipt or proof of purchase.

  • Must include your full name .

  • Must include your email address.

 

Return Process

To return an item, place the item securely in its original packaging and mail your return to following address:

Audio Xpress

Attn:Returns

3833 Cordell Dr

Kettering, Ohio 45439

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least two (2) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions

Items can not be returned once they have been installed unless they are defective.

For defective or damaged products, please contact us at the following email address sales@audioxpress.org

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We can send you a return shipping label but if you receive a refund, the cost of the return shipping will be deducted from your refund.

You will be refunded shipping cost only if an item is found to be defective or you were sent the wrong item by mistake.

Contact Us

If you have any questions on how to return your item to us, contact us at sales@audioxpress.org or call us at

1-937-204-5614

Business Hours are:

Monday-Saturday 9am to 6pm  Eastern Standard Time

Closed Sunday

 

 

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